Privacy Policy

1 Personal Information We Collect

We do not intentionally collect sensitive personal information unless required for event delivery and authorised by law or consent, and we take reasonable care when handling such information.

We may collect personal information including, but not limited to:

• Names, job titles and business contact details
• Email addresses and phone numbers
• Billing, invoicing and payment information
• Event details, schedules, attendee information and requirements
• Communications between you and us
• Login and usage data from our client portal

We only collect personal information that is reasonably necessary to deliver our services.

2 How We Collect Personal Information

We collect personal information when you:

• Enquire about or engage our event management services
• Communicate with us via email, phone, website or client portal
• Enter into a proposal, statement of work or agreement with us
• Provide information required for event delivery

3 How We Use Personal Information

We use personal information to:

• Deliver, manage and administer events
• Communicate with clients, venues, suppliers and contractors
• Provide access to and operate our client portal
• Prepare proposals, contracts, schedules and invoices
• Meet legal, regulatory and insurance obligations

We do not sell or rent personal information.

4 Disclosure of Personal Information

We may disclose personal information to:

• Venues, suppliers and contractors involved in your event
• Technology providers supporting our client portal
• Professional advisers (including accountants, insurers and legal advisers)
• Government or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle personal information securely.

5 Client Portal and Data Visibility

Our client portal provides clients with visibility over event details, timelines, budgets and approvals. Access is restricted to authorised users only. Clients are responsible for maintaining the confidentiality of their login details.

6 Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored electronically or in hard copy and is accessible only to authorised personnel.

7 Access and Correction

You may request access to the personal information we hold about you, or request corrections if information is inaccurate, incomplete or out of date. Requests must be made in writing using the contact details below.

8 Cookies and Website Data

Our website may use cookies or similar technologies to enhance functionality and user experience. You can disable cookies through your browser settings.

9 Complaints

If you believe we have breached your privacy, please contact us in writing. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10 Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notification where required.

11 Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

12 Contact Us